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Tag: Customer

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One of Runde’s newest customers is Ricardo Matthews, who currently plays noseguard on the defensive line of the Indianapolis Colts.  Ricardo purchased a new Jeep Grand Cherokee from Runde’s last week and was thoroughly pleased with everything.  As you can imagine, with the NFL season in full swing, Ricardo didn’t have time to come all the way to Runde Auto Group in Manchester, IA to pick up his new SUV … so Runde’s delivered it right to his doorstep in Indianapolis. You may recall that we’ve sold a couple of vehicles to Mardy Gilyard of the St. Louis Rams.  Well it turns out that Ricardo and Mardy (both rookies in the NFL this year) were teammates last year at the University of Cincinnati.  The two teammates still keep in touch and Mardy let Ricardo know where he could find a great deal on a new vehicle and door-to-door service on top of that. Matthews attended high school in his home [...]
Sean Dailey is one of Runde’s newest employees. Over the past few weeks he has been very busy meeting all of the friendly faces at our Ford-Chrysler-Dodge-Jeep store and helping the great people of, and around, Manchester with their vehicle needs. In the midst of his busy schedule we were able to sneak in a few questions to get to know him bit better. So Sean, what exactly do you do here at Runde’s? I am a general sales associate, I sell cars. How long have you been doing that? Two and a half weeks so far. Are you originally from the Manchester area? No, I was actually born in San Francisco. I joined the military and after moving around for a while, I settled here in Iowa about 19 years ago. Why Iowa? [...]
In the car business you often get a mixture of old school thought vs. new school.   Yesterday, this really seemed really apparent when we asked one of our senior salesmen to help provide us with a customer of his that we could interview for the blog.  His response was: “No.  Actually, I can’t wait ’til that thing (the blog) goes away.”  In the past couple years, social media has become what it is and at Runde’s we have tried to embrace it for the positive.  We run a good business and word of mouth has always been one of the cheapest and best forms of advertising.  So we figure, we’ll interview customers and ask them what they thought of their experience at Runde’s.  It’s been good for Runde Auto Group and we get to discover a little more about our customers — facets of their lives that may not have normally come to the surface during a normal [...]
Dale Bird was in our dealership waiting for his vehicle to get finished in service. I stole a few minutes of his time to discuss his experience with Runde’s.Runde Auto Chat: What kind of vehicle are you having serviced? Is it a routine appointment? Dale Bird: It’s a 2005 Chevy Impala. It just needed an oil change.RAC: Did you buy the vehicle at Runde’s?DB: Yes, I bought it new here. RAC: Have you bought any other vehicles from us? DB: Yes, probably about 4 or 5. RAC: What do you appreciate most about Runde’s and how they do business? DB: It’s convenient. I live about 2 miles from here in Dubuque. RAC: Do you have any children or grandchildren? DB: We have 3 boys, and 2 grandchildren: 1 boy and 1 girl. They live in Indianapolis, Indiana. RAC: What kinds of activities are they involved in? DB: [...]
I talked to Jessica Paulson from Belmont, Wisconsin for a few minutes this afternoon while her vehicle was being serviced. She had the day off today, and was happy about the well-deserved break. Runde Auto Chat: What kind of vehicle are you having serviced? Is it a routine appointment? Jessica Paulson: 2007 Tahoe; It just needs an oil change and tire rotation. RAC: Did you buy the Tahoe from us? JP: Yes, we did. RAC: Have you bought other vehicles from us? JP: We recently bought a 2008 Silverado Crew Cab. RAC: What is your favorite thing about Runde’s and how they do business? JP: They take excellent care of their vehicles, and really try to make their customers happy. RAC: Do you have any children? JP: Yes, we have 2 boys, 5 years old and 8 months. RAC: What kind of [...]
Kelly Francois and her 7-month old son Cole visited Runde Chevrolet in East Dubuque today.  Kelly is very familiar to most of us here at Runde’s because she used to work here for nearly 2 years.  She now works at Dubuque Data Services as an administrative assistant and she’s doing very well for herself.  Kelly enjoys stopping by the dealership every once in awhile, but this is one visit that she would have forgone if she’d had her druthers.  You see Kelly’s boyfriend, Dirt (his legitimate nickname), was backing up her car and backed over a metal fire pit.   So Kelly came in and had Mike Runde write up a bodyshop estimate for the repairs.  We sat down and chatted with Kelly and Cole while they waited for the write-up. Geared For Women:  What happend to your car? Kelly Francois:  A fire pit jumped up and bit the back bumper of my car. GFW:  What kind of car do you [...]
“This is the 8th new car that I have bought from Runde Chevrolet. Well satisfied with all of them. Good Service department also.” John Altfillisch-Galena, IL“Tim Runde is the best salesperson I have ever delt with. When he gives you a price it is where he wants to be. He doesn’t waste your time wheeling & dealing for hours.” Michael Wilkinson-Lewistown, IL “Just a very nice place to do my business. Makes buying a vehicle a nice experience.” Ray Merfeld-East Dubuque, IL
Mandy Augustin of Dubuque recently picked up her new ride that she bought at our Chevy store in East Dubuque. She really wanted to get going to enjoy her new set of wheels and the warm spring- like weather, but we appreciate the fact that she took a couple minutes to chat with us. Runde Auto Chat: What kind of car did you buy? Mandy Augustin: A 2002 Ford Focus. RAC: Where’s the first place you’ll take you’re new car? MA: Home. RAC: Do you think your car is male or female? MA: Definitely female. RAC: Will you give her a name? MA: Don’t know yet … undecided. RAC: What’s the best thing about your new ride? MA: It’s mine! RAC: Do you have a favorite spot in the Tri-State area? MA: Anywhere by or on the Mississippi River. RAC: If [...]
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