The Vehicles Produced by GM Just Keep Getting Better according to JD Power
Today’s results from the J.D. Power and Associates 2013 U.S. Vehicle Dependability Study (VDS) show just how much GM has improved in long-term reliability and durability.
The Vehicle Dependability Study focuses on problems customers experienced in the past 12 months with three-year old vehicles. This year’s study was based on feedback from 37,000 owners of 2010 model year vehicles. J.D. Power measures overall dependability by the level of problems experienced per 100 vehicles. The lower the PPH score, the higher the dependability.
Highlights of the 2013 VDS include:
- Four segment award winners: Chevrolet Camaro, Chevrolet Tahoe, GMC Sierra HD and Buick Lucerne
- Seven additional GM vehicles scored in the top three in their segments
- GM had the lowest rate of component replacement (e.g., batteries, switches, etc.)
From an owner loyalty perspective, J.D. Power found that 54 percent of customers who experienced no vehicle problems stayed loyal to the brand. This number drops to 41 percent for customers who had three or more problems with their vehicle. The voice of the customer is clear: better quality equals better loyalty and GM is prepared to meet that challenge with the new vehicles that they’re releasing this year which includes: the 2013 Buick Encore, the 2014 Chevy Impala, the 2014 Chevy Silverado, the 2014 GMC Sierra, and of course the much-anticipated 2014 Corvette Stingray coupe.
In 2012 General Motors had its best-ever J.D. Power Initial Quality results. They also saw an increase in Consumer Reports’ recommended vehicles. When we look at this compared with the JD Power results today, it’s clear that GM’s product quality is continuously improving and that is a great thing for GM’s current and future customers.